Background
Tushar Tyagi has run Web Impetus for seven to eight years, helping Indian e-commerce brands, service businesses, and manufacturers get online and get found, through web design, development, SEO, and performance marketing. Most of his clients are Indian D2C companies who want their digital presence handled end to end, and for a lot of them, that includes hosting.
Rather than build out a dedicated hosting arm, Web Impetus resells hosting.com's infrastructure to clients who'd rather not think about where their website lives. As Tushar puts it, most clients don't even know where their hosting actually is; they just want someone they trust to handle it. That's the role Web Impetus plays, and hosting.com is what sits underneath it.
Challenge & Requirements:
Managing Infrastructure Instead of Clients
Web Impetus started on HostGator's shared reseller plans, then moved to InMotion Hosting for a VPS reseller setup, chasing the root access and control Tushar thought the business needed. In practice, that control came with a cost: when something went wrong, his own team had to handle support themselves, time that wasn't going toward marketing or development work.
Wanting a Partner, Not Just a Server
Tushar's priorities shifted from technical control to reliability and support quality. He didn't want to expand into running a hosting operation himself; he wanted a partner his clients could rely on without either side having a headache.
Web Impetus was looking for:
A reseller hosting partner with genuinely responsive support
Transparent, predictable performance without needing to manage a VPS directly
Room to move individual clients onto more powerful infrastructure as they outgrew shared hosting
The Solution:
Web Impetus has been with hosting.com, under its earlier A2 Hosting brand, for a long time, long enough that Tushar still calls it "A2" out of habit.
The agency runs shared reseller hosting on a cPanel Reseller plan for some of its clients, with billing managed through WHMCS, and has watched its plan improve over time without needing to ask: what started as 1GB of RAM per account was upgraded to 2GB automatically. When one client's traffic outgrew shared hosting, Tushar moved them onto a managed hosting.com VPS instead, without having to manage the server himself.
Support is the piece Tushar comes back to repeatedly. Most issues get resolved almost instantly through live chat, often by the AI bot alone, with human technical specialists available when something needs a deeper look at server logs. A recent example: a VPS client's pages stopped loading, and neither the client nor their own developer could find the cause. After a ticket, hosting.com's support team went through the logs and traced it to an SEO crawling plugin the client's SEO team had added, which was dragging down the whole site.
The agency has also started using hosting.com's temporary domain feature to onboard new clients who don't yet have a domain of their own, standing up a working site immediately and converting it to the client's real domain once it's ready.
Impact:
Support That Requires Nothing From Tushar
Nearly every hosting issue is resolved by hosting.com directly. Tushar describes his own customer support burden on hosting as effectively zero.
Time Back, Compared to Running Infrastructure Themselves
Compared to the InMotion VPS days, when Web Impetus handled its own support, hosting is now the least time-consuming part of running the business.
A Smooth, Invisible Migration
Moving from InMotion's VPS to hosting.com, cPanel to cPanel, brought very little downtime and no client complaints.
Room to Grow
With a data center now available in Mumbai, alongside the original Singapore location Tushar started on, Web Impetus has more flexibility as it considers expanding beyond the Indian market.
"Hosting is the least-headache part of our business. For a performance marketing agency, site speed and uptime are non-negotiable. With hosting.com, I know we're sorted: the performance is there, and the support is exceptional."
-Tushar Tyagi, Web Impetus
