How do I fix a “Directory Listing Denied” or “Forbidden” error?

The error message you see refers to the fact that you currently do not have a default document uploaded to your website. A default document is a page that is loaded automatically when someone attempts to view your website. To fix this error message you can use an FTP program to upload a default document. The most common default documents are:


If you need a different home page name (called a “default document”), you can adjust this through yourControl Panel. In most cases it is easier to rename your home page to one of the documents above. Please note that some file names (such as .asp and .shtml) are reserved for specific types of web applications. If you are unsure of which file extension to use, you can probably safely use .htm or .html.

Also, these documents carry an “order of precedence” as they are listed above. For example, if you have both an index.html file and a default.html file, the index.html file will be the one that shows up when viewing your site with the domain name or IP address.

If you still cannot view your site please contact for assistance.